FAQs

  • Subscription

    Q: What are the benefits of subscribing?
    A: By subscribing to The Line, readers will enjoy unlimited access to all articles online, including the full content of all our print issues plus web exclusives. You will also receive two print issues per year. Lastly, subscribers can take full advantage of the opportunity to engage in civil discourse through online annotations and commenting.

    Q: Which issue will my subscription start with and how many will I receive?
    A: After subscribing, you will receive the next print issue that is published after the date of your subscription. You’ll receive two print magazines over the course of your annual subscription. You’ll also receive unlimited access to all articles on TheLineK12.com, including past issues.

    Q: I received a copy of The Line in the mail with an activation code. What do I do?
    A: You can unlock full access and create an account using your activation code here: TheLineK12.com/redeem.

    Q: Do subscriptions auto-renew?
    A: All subscriptions will auto-renew one year after purchase. We will inform you by email when your subscription is due to auto-renew.

    Should you prefer your subscription not to auto-renew, you can disable this function in your account settings. Simply log in and access the user menu from the toolbar on the top right of the home page. Select “View Order” and click “Turn Off Auto-Renew.” This will end the recurring payment but continue the subscription for the remaining issues for which payment has already been processed.

    Q: My subscription has ended. How do I renew?
    A: Your subscription to The Line will renew automatically, but if for some reason you decide to cancel or something happens, you can re-activate your subscription any time by visiting the Subscription section of your Account management portal: Manage Subscription.

    Q: Can I cancel my subscription?
    A: You can cancel your subscription through your account management portal here: Manage Subscription.

    Cancellations within the first two weeks will receive a full refund. Cancellations after two weeks and before the release of the second print issue of the year will receive a partial refund (half of subscription price). Cancellations after the second print issue of the year has been mailed will not receive a refund.

    Q: I’m a Frontline Education client – do I need to subscribe?
    A: All Frontline Education client organizations receive one complimentary subscription to The Line as part of your partnership with Frontline. This includes two print editions automatically mailed to your organization, along with unlimited web access for one user.

    Your organization’s mailed copy of The Line should include a promotional code to unlock free web access for one user. You can redeem your free subscription using your activation code here: TheLineK12.com/redeem.

    If you are having trouble setting up your free account, please contact support@thelinek12.com.

    Additional users in the district who wish to access all content online will need to subscribe under their own account.

    Q: I’ve relocated since subscribing. How do I change my address?
    A: If you need to change your mailing address, you can do so in your account management portal under Subscription. Additionally, you may contact us at support@thelinek12.com with the order information (your name, the incorrect address and the correct address for shipping your orders). If your magazine has not yet been shipped, we can make the change. Unfortunately, if it has already shipped, we are unable to reroute your delivery.

  • Discussion

    It is our intent that the TheLineK12.com is a source for compelling content and a robust forum for civil engagement on subjects important to K-12 education. We invite you to share your ideas and opinions and engage with education leaders here. In the spirit of the mission of The Line and the TheLineK12.com, we ask that you do follow these guidelines and model the kind of interaction that will inspire thoughtful debate among the whole of our K-12 community, including students.

    By using our site you agree not to submit inappropriate content. Content that is deemed inappropriate in any way is strictly prohibited. This includes content that:

    • Espouses hate in word or action
    • Contains swear words or other offensive or inflammatory language
    • Discriminates on the basis of gender, race, ethnicity, disability, wealth, religion, sexual orientation
    • Advertises organizations, products or services
    • Is obscene or vulgar
    • Is pornographic or sexually-explicit
    • Is libelous or defamatory
    • Violates personal privacy and/or contain personal information like phone numbers, postal or email addresses
    • Obscures your identity
    • Violates the law or condones or encourages illegal behavior
    • Appears to be spam or repetitive in any way
    • Is not germane to a given topic

    We reserve the right to remove a user’s content, at any time without notice.

    We reserve the right to remove a user’s permission to post on the site, at any time without notice.

    Content does not reflect the opinion of The Line, TheLineK12.com, the Frontline Research & Learning Institute or Frontline Education.

    The Line, TheLineK12.com, the Frontline Research & Learning Institute and Frontline Education are not responsible for user content or information or opinions exchanged in any forum.

    Any content submitted to TheLineK12.com is useable by the site and/or The Line. We reserve the right to use any content you submit without your permission.

    Q: Do I have to register to comment?
    A: Yes. Creating an account is free and easy. Visit TheLineK12.com/register to create your free account.

    Q: Do my comments have to be approved before they are published?
    A: Yes. We review new comments to assure they comply with site guidelines. It may take 24-48 hours for your initial comments to post. To help avoid this, we recommend you verify your account by completing the profile section of your account found here: TheLineK12.com/account

    Q: Will my name or email be displayed with my comment?
    A: Only your name will appear publicly. Your email will always be kept private. However, you can choose to share other information publicly, like your job title, school district and social media channels, from within the account manager section.

    Q: Will my name or email be displayed with my comment?
    A: Only your name will appear publicly. Your email will always be kept private. However, you can choose to share other information publicly, like your job title, school district and social media channels, from within the account manager section.

    Q: I posted a comment, but don’t see it on your site. Why?
    A: If you recently posted a comment, your comment may be awaiting moderation. Comments from new users are generally moderated within 24-48 hours. You should also make sure that your post does not include any profanity or offensive material, which may be withheld automatically.

    Additionally, the inclusion of too many links can cause spam filter warnings which will not allow a comment to be shown. If you’re not seeing a comment you believe should have been approved, please contact editor@TheLineK12.com. In your email, please provide your name and email address you used to add your comment along with the article you commented on.

    Q: Why can’t I comment on some articles?
    A: Some articles are intended to be quick digests and not meant for general conversation so we may often keep comments closed on those types of posts. We also reserve the right to close comments on some articles of a sensitive nature.
     

  • General

    Q: I would like to contribute to The Line. Who do I contact?
    A: For contributor inquiries, please contact editor@TheLineK12.com.

    Q: I need help using the site. Who do I contact?
    A: Please contact support@TheLineK12.com.

    Q: I never received my print issue. Who do I contact?
    A: Please contact support@TheLineK12.com.

    Q: What else does The Line do to encourage civil discourse?
    A: The Line hosts Civil Discourse Dinners throughout the country. Learn more here

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